Overview
Unilever Vietnam faced significant challenges in its Sales & Operations Planning (S&OP) process, leading to inefficiencies, over-forecasting, and higher costs. Through expert guidance and a structured approach, we helped the organization streamline S&OP, upskill its team, and achieve impactful results.
Multinational fast-moving consumer goods company
Challenges at a Glance
- A newly structured organization requiring upskilling in S&OP, meeting effectiveness, and change management.
- 1500 hours spent per S&OP cycle, leading to inefficiencies.
- Over-forecasting, driving excessive working capital and waste.
- Short-term planning creating additional costs and overtime.
"Thanks for all you have done. A great market visit and amazing organization that is truly connected to the citizens it serves. The work on S&OP is indeed remarkable."
Paul Polman
Former Unilever CEO
Solution
1. Communication Strategy
Developed a communications calendar targeting global and regional audiences, including engaging newsletters and content like testimonials and webinars.
2. Integrated Deployment
Revamped the global IT deployment model to incorporate business change and readiness deliverables as standard practice for future markets.
3. Tailored Coaching
Provided tailored coaching for market business change leads to ensure compliance with the global deployment model, including project management support and local communication campaigns.
4. User Community Engagement
Acted as the Yammer community manager to enhance global reach, selecting ambassadors and facilitating live unboxing events to foster a community of practice and drive technology adoption.
Results
100+ people upskilled
Training / coaching over 6 months(Operations and Leadership)
25%
Decrease in time spent per S&OP cycle
From 15 to 75%
Improvement of meeting effectivenessthrough coaching to drive decision making