SUCESS STORY
Unilever VIETNAM

S&OP transformation success in the FMCG sector

"Laurent managed to win the hearts and minds of our people at all levels of the organization, setting us on a successful transformation course."

Jennice Zhu

VP Finance at Unilever North Asia

Overview

Unilever Vietnam faced significant challenges in its Sales & Operations Planning (S&OP) process, leading to inefficiencies, over-forecasting, and higher costs. Through expert guidance and a structured approach, we helped the organization streamline S&OP, upskill its team, and achieve impactful results.

Multinational fast-moving consumer goods company

Challenges at a Glance

  • A newly structured organization requiring upskilling in S&OP, meeting effectiveness, and change management.
  • 1500 hours spent per S&OP cycle, leading to inefficiencies.
  • Over-forecasting, driving excessive working capital and waste.
  • Short-term planning creating additional costs and overtime.

"Thanks for all you have done. A great market visit and amazing organization that is truly connected to the citizens it serves. The work on S&OP is indeed remarkable."

Paul Polman

Former Unilever CEO

Solution

1. Communication Strategy

Developed a communications calendar targeting global and regional audiences, including engaging newsletters and content like testimonials and webinars.

2. Integrated Deployment

Revamped the global IT deployment model to incorporate business change and readiness deliverables as standard practice for future markets.

3. Tailored Coaching

Provided tailored coaching for market business change leads to ensure compliance with the global deployment model, including project management support and local communication campaigns.

4. User Community Engagement

Acted as the Yammer community manager to enhance global reach, selecting ambassadors and facilitating live unboxing events to foster a community of practice and drive technology adoption.

Results

100+ people upskilled

Training / coaching over 6 months(Operations and Leadership)

25%

Decrease in time spent per S&OP cycle

From 15 to 75%

Improvement of meeting effectivenessthrough coaching to drive decision making

Get in touch with me today

Ready to drive lasting change in your organization? Reach out to me for expert guidance.