SUCESS STORY
Unilever GLOBAL

Digital transformation success in the FMCG sector

Laurent has great ability to build relationships with the stakeholders, understand the user needs and blockers, creating a customized approach to land our technology and then drive for adoption.

Danuta Piekoszewski

Global Lead Kinaxis Implementation at Unilever

Overview

Unilever Global faced significant challenges in its Sales & Operations Planning (S&OP) process, leading to inefficiencies, over-forecasting, and higher costs. Through expert guidance and a structured approach, we helped the organization streamline S&OP, upskill its team, and achieve impactful results.

Multinational fast-moving consumer goods company

Challenges at a Glance

  • Old platform reaching its end of life presenting an opportunity to disrupt planning function with the next generation of technology capability.
  • Bringing many fragmented systems and offline excel to one concurrent tool.
  • Global deployment model across 20+ markets.
  • Requirement to support business readiness efforts through clear communication and change management efforts at local, regional and global levels.

"Thanks for all you have done. A great market visit and amazing organization that is truly connected to the citizens it serves. The work on S&OP is indeed remarkable."

Paul Polman

Former Unilever CEO

Solution

1. Communication Strategy

Creation of communications calendar for global and regional audiences, incl. newsletters, target specific and engaging content (testimonials - webinars) leveraging a variety of media channels.

2. Integrated Deployment

Review and revamp of the global IT deployment model to include business change and readiness deliverables as a standard for all future markets as part of wider governance.

3. Tailored Coaching

Tailored coaching of market business change leads to ensure compliance to global deployment model incl. project management support, business readiness surveys, onboarding and local communication campaigns execution.

4. User Community Engagement

Acting Yammer community manager to drive reach globally through the selection of ambassadors, facilitation of live unboxing events with focus on building a community of practice and driving adoption.

Results

25%

Improvement in NPS scores from market change leads re. the quality of the onboarding process

35%

Improvement in business readiness scores between wave 1 and wave 3 across the globe

450%

Increase in members signing up and following the Yammer channel(Yammer analytics)

Get in touch with me today

Ready to drive lasting change in your organization? Reach out to me for expert guidance.