Challenges at a Glance
- Old platform reaching its end of life presenting an opportunity to disrupt planning function with the next generation of technology capability.
- Bringing many fragmented systems and offline excel to one concurrent tool.
- Global deployment model across 20+ markets.
- Requirement to support business readiness efforts through clear communication and change management efforts at local, regional and global levels.
Multinational fast-moving consumer goods company
Solution
1. Communication
Creation of communications calendar forglobal and regional audiences, incl.newsletters, target specific and engagingcontent (testimonials - webinars) leveraging avariety of media channels.
2. Integrated Deployment
Review and revamp of the global IT deployment model to include business change and readiness deliverables as a standard for all future markets as part of wider governance.
3. Tailored Coaching
Tailored coaching of market business change leads to ensure compliance to global deployment model incl. project management support, business readiness surveys, onboarding and local communication campaigns execution.
4. User Community Engagement
Acting Yammer community manager to drive reach globally through the selection of ambassadors, facilitation of live unboxing events with focus on building a community of practice and driving adoption.
Results
25%
Improvement in NPS scores from market change leads re. the quality of the onboarding process
35%
Improvement in business readiness scores between wave 1 and wave 3 across the globe
450%
Increase in members signing up and following the Yammer channel(Yammer analytics)